The LEXI Hub should be located within WiFi range of your Router.
Stone, tile, mirrors, and large metal surfaces tend to interfere with wireless communication. Try to avoid placing your Hub in locations that put surfaces like these between the Hub and your connected devices. If possible, locate your Hub in an open space at least 3 feet above the floor. The higher you can locate your hub, the better it will operate. Avoid cabinets when possible.
Feel free to contact us if you need any further assistance.